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Organizational Planning and New Service Models
Institutions must rethink and revise service models from time to time
to:
-
pursue
new learning and research initiatives,
-
realize
efficiencies,
-
adopt
new products and services available in the marketplace,
-
respond
to newly identified needs and expectations.
In
addition to new modes of internal operation, new service models may
include:
-
collaborative ventures with other institutions and other “shared
service” arrangements,
-
innovative relationships with outside suppliers.
Organizational challenges posed by the implementation of new service
models can be formidable, especially because they change established
routines and structures.
Leading by Design
works with managers to identify the organizational challenges to be
overcome and develop appropriate implementation plans, including
effective project management.
Leading by Design
helps the organization design and develop:
-
measurable objectives and outputs,
-
clearly
defined roles and responsibilities for implementation and for ongoing
operations,
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redeployed staff and budget resources,
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necessary new systems and procedures,
-
training
programs,
-
issue
management processes,
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communication plans.
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